Frequently Asked Questions

BookedTables is an automated restaurant loyalty and reactivation platform. It combines QR codes, branded table tents, and text message marketing to capture guest information and engage them with timely offers. This helps you turn first-time visitors and existing customers into loyal, repeat diners — while filling empty tables on demand

Setup typically takes about 10 business days, allowing time for onboarding, A2P text messaging approval, and account setup. Your monthly subscription doesn’t begin until your service goes live (although initial setup and first month’s fee are collected at signup)

Each restaurant receives:

1. Custom-branded table tents with QR codes (1 per table + 10% extra)

2. At least 4 inserts per tent for easy rotation

3. Access to your branded dashboard and loyalty system

4. Weekly campaign setup and autoresponder flows

5. Support to help you maximize results

Our plans scale with your restaurant size and customer database. Each plan includes a monthly usage credit you can apply toward messaging:

1. Starter: $599/mo (up to 999 contacts) + $100 usage credit

2. Growth: $999/mo (1,000–1,999 contacts) + $200 usage credit

3. Pro: $1,599/mo (2,000–2,999 contacts) + $300 usage credit

4. Elite: $2,199/mo (3,000–4,999 contacts) + $400 usage credit

Credits offset text message delivery costs. For example, the Starter plan includes $100 in monthly credits, which covers a large volume of texts. You only pay beyond that if usage exceeds your included credit.

Yes. The setup fee and first month’s subscription are billed at signup. Your monthly billing cycle resets 30 days after your service goes live, so you’re not paying for downtime during onboarding.

No apps required. Guests simply scan a QR code or click a text message link. Everything works instantly through their phone’s browser, making participation seamless.

No. Plans renew monthly and are not prorated. However, you can upgrade to a higher tier anytime as your database grows.

Each table has a branded table tent with a QR code. When guests scan it, they can instantly join your loyalty program, claim today’s offer, or access your menu. Their info is captured automatically into your database — no staff effort required. From there, BookedTables runs on autopilot, sending weekly specials, birthday offers, and event promos that bring customers back again and again.

QR codes aren’t limited to tables — you can also place them in high-traffic areas like host stands, take-out counters, or even on printed receipts to maximize sign-ups and guest engagement.

No apps required. Guests simply scan a QR code or click a text message link. Everything works instantly through their phone’s browser, making participation seamless.

Guests typically get 4–6 SMS messages per month, including:

1. Weekly specials

2. Event reminders

3. Birthday or anniversary offers

4. Loyalty rewards or savings

Yes. While we provide ready-to-use campaigns, you can also send your own custom promotions at any time.

Absolutely. BookedTables makes your results crystal clear. You can run numbers anytime with our free ROI Calculator to see potential returns before you even get started. Once live, your dashboard tracks real results, showing exactly how many extra tables, repeat visits, and dollars your campaigns generate. Most restaurants see positive ROI within the first 30 days.

No. BookedTables is a fully automated system—your loyalty and reactivation campaigns run in the background without extra work from you. Guests receive weekly offers, reminders, and special-event promos automatically.

We also provide a Promo Toolkit with ready-to-use designs, seasonal specials, and messaging templates. And if you ever want help customizing or creating new campaigns, our support team is here to assist you.

BookedTables helps you turn all your diners. Both first-time visitors and returning guests, into loyal, repeat customers.

By capturing guest contact info through QR codes and sending automated follow-ups, you stay top-of-mind with your entire customer base. This builds loyalty, encourages repeat visits, and drives steady revenue growth.

Most restaurants begin capturing customer data and generating repeat visits within the first 30 days of launch. Since the system runs automatically, you’ll start building momentum almost immediately.

Absolutely! Beyond loyalty campaigns, you can use BookedTables to send targeted text campaigns for special events, seasonal menus, live music, or holiday promotions. This gives you a direct line to your customers and helps fill the house on demand.

We provide one table tent per table plus 10% extra. Each tent comes with a minimum of four identical inserts, so you’ll always have backups ready to replace or refresh as needed.

You can order additional materials at cost through our support team.

We provide 24/7 support directly through your back-office login. You can reach us by phone, text, or live chat, and our team is always available to assist whenever you need help.

Yes. BookedTables uses secure encryption and industry-standard safeguards to protect your customer database. Your data is private and never sold to third parties.

Multi-location setups are supported. Contact us for a custom package.

1. To join, guests scan the QR code and provide consent.

2. To opt out, they simply text STOP.

3. They can text HELP for assistance or START to rejoin.

4. Message frequency is 4–6 per month and carrier rates may apply.

 Never. Customer data belongs to you. Numbers are encrypted and only used for your campaigns.

Yes. We follow all TCPA, A2P, and carrier compliance requirements.